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Services and Maintenance

Choosing the right telephone system for your business can be a difficult choice. With many systems today having similar features and competitive pricing, distinguishing between them can be a headache! At Blue ICT, we make the choice easier by offering outstanding services that set us apart from the crowd. So you want to buy a new phone system - where do you go for advice, and who do you choose to install it? At Blue ICT, our consultants are trained to give honest and open advice. We guarantee that we will speak `plain english` and ensure that you are fully aware of all the options available to you. In fact, we will only offer to design a solution for you once you are fully aware of what we are proposing, why we are proposing it and what value it will bring to your business. Blue ICT are committed to providing you with the same quality of service post-sale as we offer pre-sale. Our Project Management, Training and Support packages are designed to deliver the highest level of customer service. At Blue ICT, over 90% of our business comes from referrals and recommendations and so we regard it as mission critical to deliver exceptional service!

Services

SupportImg Installation and relocation of system

SupportImg Consultancy and roll-out of best practices

SupportImg Project management and facilitation services

SupportImg Onsite and remote technical support

SupportImg Telecom and end-user Training

Service Level Agreement Blue ICT have built up a proud reputation for offering exceptional service in the ICT sector. Communication systems should work for you, so they may require minor changes, tweaks and toggles as your business changes, grows or reshapes. Similarly when something goes wrong, you need it sorted and FAST! For that reason, we have developed a range of Service LeveL Agreements to offer you peace of mind that these things are taken care of. Our Service Level Agreements consist of the following:

SupportImg A Service Level Agreement to fit in with your hours of business

SupportImg Hardware support in case of failure

SupportImg Software support for bugs and new release upgrades

SupportImg Onsite and remote technical support

SupportImg Access to product certified technicians

SupportImg Access to our helpdesk

SupportImg Access to training assistance and soft materials

SupportImg Cable network repair

SupportImg A monthly FOC configuration change on or off site

SupportImg Telephone Management Cost Code Updates

SupportImg Access to Telkom / Carrier liason for applications, moves and changes

SupportImg A sales account manager to keep you up to speed with product development



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